Privacy Policy

Information We Collect

We collect information in several ways to provide and improve our services. This includes information you voluntarily provide to us when you register for courses, sign up for our newsletter, or contact us with inquiries.

We collect personal details such as your name, email address, and contact information when you create an account or register for our feedback skills courses. We also collect information about your interactions with our website, including pages visited, time spent on our site, and the devices you use to access our services.

Additionally, we gather information about your participation in our workshops and courses, such as which sessions you attend, feedback from role-play practice activities, and progress through our learning modules. This information helps us personalize your learning experience and provide relevant course recommendations.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our feedback skills courses and growth-oriented conversation services. Your data enables us to provide personalized learning experiences tailored to your development needs.

We use your personal information to:

• Process your course registrations and manage your account access
• Send course materials, updates, and relevant communication about your learning progress
• Facilitate workshop role-play activities and feedback exchange sessions
• Analyze course effectiveness and improve our teaching methods
• Respond to your inquiries and provide customer support
• Send newsletters and information about new courses (with your consent)
• Comply with legal obligations and protect our services from misuse

We do not sell, trade, or rent your personal information to third parties. We only share your information when necessary to provide our services or when required by law.

Your Privacy Rights

You have important rights regarding your personal information. You have the right to access, review, correct, or delete your personal data at any time. If you wish to exercise any of these rights, please contact us using the information provided below.

You can request a copy of the personal information we hold about you, update any inaccurate information, or ask us to delete your data when it is no longer needed for our services. We will respond to your requests within thirty days.

If you have subscribed to our newsletters or communications, you can unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us directly. You also have the right to object to how we process your information and to withdraw your consent for specific uses of your data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze how you use our website. Cookies are small files stored on your device that help us remember your preferences and improve our services.

We use both essential cookies that enable basic functionality and analytical cookies that help us understand user behaviour and optimize our site performance. You can control cookie settings through your browser, though disabling certain cookies may limit your access to some features.

We do not use cookies to track you across other websites or to build detailed profiles for marketing purposes. For more detailed information about how we use cookies, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. Our security practices include encrypted data transmission, secure servers, and restricted access to sensitive information.

While we take security seriously, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and to contact us immediately if you believe your information has been compromised.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last updated” date.

Your continued use of our services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy regularly to stay informed about how we protect your information.